Easily route callers with auto attendants and call queues in Teams Phone скачать в хорошем качестве

Easily route callers with auto attendants and call queues in Teams Phone

Auto attendants allow you to set up menu options to route calls based on caller input. Menu options for an auto attendant--such as "For Sales, press 1--For Services press 2"--let an organization provide a series of choices that guide callers to their destination quickly, without relying on a human operator to handle incoming calls. Call queues are waiting areas for callers. For situations where callers need to reach someone with a particular specialty--such as sales or service--rather than a specific person, you can use call queues to connect callers to the group of agents who can assist them. Callers are put on hold until an agent assigned to the queue is available to take their call. Used together, auto attendants and call queues can easily route callers to the appropriate person or department in your organization. Learn more: https://learn.microsoft.com/en-us/mic... #TeamsPhone #MicrosoftTeams