How Custom Ink Scaled Customer Experience and Sales With Dialpad AI скачать в хорошем качестве

How Custom Ink Scaled Customer Experience and Sales With Dialpad AI

Customer experience is core to Custom Ink’s business—but as the company grew, their communication tools couldn’t keep up. In this customer story, Custom Ink shares how partnering with Dialpad helped them unify their contact center, unlock AI-driven insights, and improve sales performance without sacrificing personalization. With Dialpad’s AI-powered coaching, sentiment analysis, and mobile-first platform, Custom Ink: • Increased coaching coverage from a handful of calls per month to multiple calls per week • Gained real-time visibility into customer conversations and team performance • Improved sales outcomes with a 20% efficiency gain • Enabled reps to work and follow up seamlessly from anywhere As Custom Ink continues to scale, Dialpad helps their teams focus on what matters most—creating personalized, seamless customer experiences at every interaction. 👉 Learn more about Dialpad: https://www.dialpad.com 👉 Explore Dialpad for contact centers: https://www.dialpad.com/contact-center/ 👉 Read the full story: https://www.dialpad.com/customers/cus... 00:00 Introduction to Custom Ink 00:15 The challenge with legacy communication tools 00:35 Why Custom Ink chose Dialpad 00:55 AI insights and sentiment analysis 01:15 Mobile flexibility for sales teams 01:35 Real-time coaching and performance gains 01:55 Results and efficiency improvements 02:10 Looking ahead with Dialpad