Difficult Conversations Done Right | What Actually Works скачать в хорошем качестве

Difficult Conversations Done Right | What Actually Works

#difficultconversations #workplace #workplaceconflict Difficult Conversations at Work: Fear, Radical Candor, and How to Resolve Conflict In this first episode, Trish speaks with Lynne from Resolution at Work about difficult workplace conversations and conflict resolution. They define difficult conversations as important and inherently risky, often avoided due to fear of others’ reactions and social rejection, and discuss how healthy environments normalize conflict, build trust, and encourage openness and support. Lynn explains common post-conversation pitfalls like failing to check in and her own personal experiences with conflict. They cover practical tips (clarify intention, plan, be factual and empathetic, choose timing), handling shutdowns by allowing time, and next steps such as conflict coaching and mediation. 00:00 Welcome and Introductions 00:26 Meet Lynn and Her Work 01:48 What Makes Talks Difficult 02:21 Fear and Avoidance at Work 04:38 Building a Healthy Conflict Culture 06:48 Radical Candor and Ruinous Empathy 09:14 After the Conversation Follow Up 11:25 Preparing for Difficult Talks 12:33 When Someone Shuts Down 16:39 When It Still Isnt Resolved 16:57 Conflict Coaching and Mediation 19:42 Who Should Learn These Skills 21:50 Getting Unstuck and Cultural Barriers 25:43 Mayo Story Reframing Nice 27:52 Final Takeaways and Goodbye 📬 Stay in the know: https://www.resolution-at-work.co.uk/ 📱 Follow us: Linkedin:   / resolution-at-work-ltd   🎬 Other useful videos Try THIS the Next Time You Have an Uncomfortable Conversation | Simon Sinek    • Try THIS the Next Time You Have an Uncomfo...   IMPORTANT INFORMATION: This video is published by Resolution at Work. The information in this video is for general guidance only.