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FINN runs a car subscription platform with fewer than 400 employees - and 60% of their processes are automated. But when they first tried MCP, it failed. In this episode, our CEO Teo Borschberg interviews Maxi Gabehart, FINN's Business Automation and AI Lead, shares what went wrong with their initial engineering-led MCP approach (they even published a blog post titled "Why MCP Doesn't Work"), and what they changed to make it actually work in production. You'll learn: Why plugging APIs into MCP without business context leads to hallucinations and unusable results The two-layer architecture that finally made their MCP servers reliable How they're replacing internal interfaces with chat-based workflows What they now require from engineering to make endpoints "MCP-ready" The customer-facing chatbot they're launching Whether you're an engineer frustrated with MCP's early promises or a business leader wondering if it's ready for production, this is a real story from someone who's been through both sides.