Strategic Empathy: The Precision Tool in Incident Management скачать в хорошем качестве

Strategic Empathy: The Precision Tool in Incident Management

In a world obsessed with automating everything, we forget that the biggest bottleneck is not technical — it’s relational. In this video, we explore how Strategic Empathy becomes a high-precision tool for Adjusters, Loss Assessors, and CX leaders who seek efficiency without losing the human touch. I’m Leandro, and after years of managing complex resolutions across more than 150 countries, I’ve refined 5 key pillars that you can apply today to professionalize your management approach. What you’ll learn in this video: The relational bottleneck: Why technical skill alone isn’t enough. Pillar 1: Active Listening – How to conduct an effective emotional diagnosis. Pillar 2: Proactive Communication – The danger of silence in crisis management. Pillar 3: The balance between speed and quality – Gaining time through connection. Pillar 4: Integrity and expectations – Honesty as your most valuable asset. Pillar 5: Cultural Intelligence – Effective management in global environments. Conclusion: Automation with human impact. This channel, Specialist Six Seven, was created to share practical and functional guidelines and tools that elevate our professional standards, always respecting the privacy and workflows of our industry.