Word Modules 1-4 SAM Capstone Project 1a Wellhaven Insurance Group скачать в хорошем качестве

Word Modules 1-4 SAM Capstone Project 1a Wellhaven Insurance Group

If you directly want to get the project from us then contact us on our Whatsapp. Link is given below, https://wa.me/message/PPXGSJS2TLWUA1 Whatsapp Contact Number: +91 8114420233 Email ID: [email protected] 1. As the assistant director of training in the Customer Service Department at Wellhaven Insurance Group, you are completing a handbook for customer service agents. On page 1, rotate the picture to the right by 90° so that it has the correct orientation. Rotate a picture. 2. Change the theme colors of the document to Paper to coordinate with the company colors. Change the document theme colors. 3. On page 2, insert a Dropped Drop Cap at the beginning of the first body paragraph ("At Your Service is a digital tool…") to mark the beginning of the body text. Insert a Drop Cap. 4. Provide more detailed information as follows: a. Find the sentence "Customers prefer using…exchanging email messages." b. After the period at the end of the sentence, insert a footnote with the following text: About 55 percent of our customers prefer live chat. Insert a footnote. 5. Insert a picture as follows to illustrate the options in the At Your Service app: a. Insert the picture Support_WD365_2021_CS1-4a_Icons.png in the blank paragraph after step 2 in the "Getting Started with At Your Service" section. b. Resize the picture to a width of 2". Insert a picture from a file. Resize a picture. 6. Add visual interest to the "Chatting with Customers" section as follows: a. To the left of the "Customers can use…conduct the dialogue." paragraph, insert a Speech Bubble: Rectangle with Corners Rounded shape from the Callouts section of the Shapes gallery. [Mac Hint: Rounded Rectangular Callout] b. Resize the shape to a height of 0.5" and a width of 0.5". c. Apply the Colored Fill – Orange, Accent 2 shape style. d. Type three periods (an ellipses) into the shape. e. Change the font size of the shape text to 18 point. f. Apply Square text wrapping to the shape. g. Move the anchor point of the shape to the beginning of the paragraph "Customers can use At Your Service…." Insert a shape. Resize a shape. Apply a shape style. Enter text in a shape. Change the font size of text in a shape. Change the text wrapping. Move a shape. 7. Format the paragraphs in the "Chatting with Customers" section as follows: a. Create a bulleted list beginning with the paragraph "At Your Service…Can I help you?" and ending with the paragraph "Click the More button…and previous visits." b. Increase the indent of the paragraph "When you receive…the conversation." and the paragraph "As you type…you are responding." by one level. Format paragraphs as a list. Increase the indent level in a list. 8. On page 3, add a border to the picture of the app using the Blue-Gray, Accent 6 border color. Change the color of a picture border. 9. Illustrate ways to increase customer satisfaction as follows: a. In the blank paragraph in the "Increasing Customer Satisfaction" section, insert a Vertical Equation SmartArt from the Relationship section of the SmartArt gallery. b. Enter the following text in the shapes: Upper-left shape: Response time Lower-left shape: Tone Right shape: Satisfaction Insert SmartArt. Enter text in the upper-left SmartArt shape. Enter text in the lower-left SmartArt shape. Enter text in the right SmartArt shape. 10. Format the SmartArt as follows to suit the appearance and layout of the document: a. Change the SmartArt colors to Colored Fill – Accent 2. b. Change the SmartArt style to Moderate Effect. c. Resize the SmartArt to a height of 3.1". Change the SmartArt colors. Change the SmartArt style. Resize SmartArt. 11. On page 4, use the Format Painter to copy the formatting from the text "Response time" to the text "Customer information" to use consistent font formats in the "Interacting with Customers" section