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💰Restaurant Systems Pro 60-Day Free Trial http://www.restaurantunstoppable.com/rsp Husband-and-wife team, James and Johanna Windon, founded Buena Papa (Spanish translation, Good Potato) in 2021 in Raleigh, N.C., after the COVID-19 pandemic forced them to temporarily shut down their cleaning business. Inspired by Johanna’s native country of Colombia, their hope is to bring family, friends and entire communities together to experience new cultures and their celebrated local dishes. Favorite success quote/mantra: James: “Ready, shoot, and then aim.” Johanna: “What doesn't kill you makes you stronger.” In this episode with James and Johanna Windon we will discuss: Food portioning Food halls Food trucks Costing Finding a very unique food concept Profit first Food waste control Franchising Knowledge bombs Which “it factor” habit, trait, or characteristic you believe most contributes to your success? James: Ability to not take no for an answer Johanna: Grind What is your biggest weakness? James: Procrastination Johann: Fear of the unknown What's one thing you ask or look for when interviewing/growing your team? James: Eye contact Johanna: Please and thank you What's a current challenge? How are you dealing with it? Franchise growth Share one code of conduct or behavior you teach your team. Do your job but always have fun What is one uncommon standard of service you teach your staff? James: Pleasant vibe Johanna: Be a “buena papa” What's one book we must read to become a better person or restaurant owner? James: How to Win Friends and Influence People by Dale Carnegie GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? ChatGPT What is one thing you feel restaurateurs don't do well enough or often enough? James: Use social media to your benefit Johanna: Take a vacation If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Never give up If you're going to bet on something, bet on yourself Don't take “no” Contact: Website: https://www.buenapapa.com/ Instagram: @buenapapfrybar