Customer Service Management Fundamentals - Introduction | Knowledgecity скачать в хорошем качестве

Customer Service Management Fundamentals - Introduction | Knowledgecity

Click here to view full course: https://www.knowledgecity.com/en/libr... As a customer service manager, you can expect that you will be coaching, inspiring, and evaluating the performance of your associates while they support your organization’s customers. There are a surprising number of similarities in customer service across many industries and some of the principles can relate to all customers. It is important to understand the relationship between yourself as a manager and company stakeholders, including customers and other departments. In this Customer Service Management Fundamentals course, you will learn the basics of customer service management, what customer service managers are responsible for, and explore some areas of the customer service function. This course will also focus on how the position benefits the customer and the organization, including how good customer service management creates customer loyalty, positive reviews, and recommendations. By the end of this course, you will understand the value of the customer experience and how to build brand loyalty. https://www.knowledgecity.com | Online Employee Training Platform. KnowledgeCity offers 30,000+ online video tutorials in Business, Technology, Safety, Compliance, and Finance. Subscribe to our YouTube Channel: http://bit.ly/2gcNXRH Check our Blog https://goo.gl/q47XKK Connect with KnowledgeCity! Twitter https://goo.gl/wToC6s Facebook https://goo.gl/3eMEq9 LinkedIn https://goo.gl/vg1aXt