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Have you ever wished you had a crystal ball that would tell you what your customers want? Well, good news – it's called customer feedback, and I'm here to tell you all about it. I've seen firsthand how powerful user feedback for SaaS products can be. At Eleken, we've harnessed the potential of customer feedback many times to assist SaaS companies in developing products that people not only love but actually need. Today, I want to share this knowledge with you. We'll be discussing why user feedback is crucial, how to gather it like a pro, and, most importantly, how to use it to your advantage. Please like, subscribe, and hit the bell button if you find this video useful. • A Step-By-Step Guide to Product-Market Fit – • A Step-By-Step Guide to Product-Market Fit • Why User Feedback Is Important: Proofs It Works and Methods to Collect It – https://www.eleken.co/blog-posts/why-... • How to Give a Good Design Feedback? 10 Tips to Master the Art of Feedback – https://www.eleken.co/blog-posts/how-... Check out Instagram for loads of Information on SaaS business: / elekenagency Check out Eleken's blog, where we share out product design wisdom: https://www.eleken.co/blog/main And make sure you're subscribed to stay updated with my latest videos. #saasproducts #ux #ui #uiux #saas #uidesign #uxdesign #uiuxdesign #designagency #productdesign #userfeedback 00:00 – Intro 00:37 – Why is customer feedback important for business? 03:08 – How to collect user feedback? 03:12 – Surveys 04:14 – Live chats 04:55 – User interviews 06:14 – Usability testing 06:51 – Social media 07:29 – How to use customer feedback effectively?