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I wish that someone(like my daughter) would've recorded this for me..... but I did the best I could with one hand. (as someone here broke my tripod) This video shows you how to remove ram chips/cards and insert them safely. they will only fit one way. If the tab doesn't line up just flip the ram chip end over end and the slot should line up with the tab. If the RAM doesn't snap in easily, stop........ make sure that your RAM card is in properly and fully inserted into the length of the slot evenly, then try pushing your RAM stick down again until the two side arms click and hold down RAM card. Feel free to ask me any questions 🙂 I'll do my best to answer your questions to the best of my ability. Don't forget to subscribe and like my video😉 Good with your computer project and stay safe doing it! Here's the link to the Setup and Specifications Manual for the Dell Inspiron 15 5502: http://cdn.cnetcontent.com/58/84/5884... Inspiron 15 5502 laptop RAM Specifications: Memory (Specifications taken directly from the user manual itself) The following table lists the memory specifications of your Inspiron 5502. Table 5. Memory specifications Description Values Memory slots Two SODIMM slots Memory type DDR4 Memory speed 3200 MHz Maximum memory configuration 32 GB Minimum memory configuration 4 GB Memory size per slot 4 GB, 8 GB, 16 GB Memory configurations supported ●4 GB, 1 x 4 GB, DDR4, 3200 MHz ●8 GB, 2 x 4 GB, DDR4, 3200 MHz ●8 GB, 1 x 8 GB, DDR4, 3200 MHz ●12 GB, 1 x 4 GB + 1 x 8 GB, DDR4, 3200 MHz ●16 GB, 2 x 8 GB, DDR4, 3200 MHz ●16 GB, 1 x 16 GB, DDR4, 3200 MHz ●32 GB, 2 x 16 GB, DDR4, 3200 MH Here's the link to Amazon for the Ram sticks! https://www.amazon.com/Crucial-2x16GB... Or find them here(along with the ssd upgrade video) : https://www.crucial.com/compatible-up...) instagram: instagram.com/sanch068