Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk скачать в хорошем качестве

Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Want to see the InvGate Service Management Virtual Agent in action? Request our 30-day free trial today: https://hubs.ly/Q02FmvjY0. If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Management was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Management turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place. With IGSM's Virtual Agent for Microsoft Teams, you'll also be able to: Customize the Microsoft Teams bot's appearance to match your organization's (and internationalize the welcome message). Add shortcuts to the greeting. Provide users with a bot that can interpret natural language and give answers based on your knowledge base content. Summarize knowledge base articles with AI. Deliver human-like interactions. If you want to explore the Virtual Agent's capabilities further, download it from the Teams Marketplace! --- Key moments: 00:00:00 Introduction 00:01:13 MS Virtual Agent setup 00:02:12 Testing the Microsoft Teams bot 00:05:14 How to customize the Microsoft Teams chatbot 00:06:10 Conclusion --- You can learn more about what InvGate Service Management can do for your business here: https://hubs.ly/Q02Fmvsb0. Lastly, don't forget to subscribe to our LinkedIn page:   / invgate  . *Starting October 7, 2024, InvGate Service Desk is called InvGate Service Management. For more information, click here: https://blog.invgate.com/invgate-evol... #microsoftteams #servicedesk #virtualagent #invgateservicemanagement