Women in Hospitality Leadership: Confidence, Networking & Career Growth скачать в хорошем качестве

Women in Hospitality Leadership: Confidence, Networking & Career Growth

Hospitality leadership isn’t about titles — it’s about connection, confidence and community. In this powerful conversation with Michelle Pascoe, Kimberley Malcolm shares her real-world journey through hospitality, gaming and advocacy, offering practical leadership insights for women and emerging leaders at every stage of their career. In this episode, you’ll learn: ✅ How frontline experience shapes great leaders ✅ Why networking isn’t transactional — and how to do it authentically ✅ What real mentorship and sponsorship look like ✅ How women can confidently lead in male-dominated industries ✅ Why pubs remain the heart of local communities Chapters 00:00 – Welcome & why this conversation matters 02:10 – Kimberley’s first shift behind the bar 05:40 – Finding belonging in hospitality communities 09:20 – Career paths beyond “just a job” 13:30 – Why people skills drive leadership success 18:10 – Networking without the awkwardness 22:40 – Supporting Gen Z in hospitality roles 26:50 – Women in leadership & breaking old norms 31:20 – Mentorship vs sponsorship (and why both matter) 35:40 – Building future hospitality leaders 40:10 – Community, pubs & the future of hospitality 44:00 – Final reflections & advice for the next generation If you're a CEO or Senior Leader in the hospitality industry ready to elevate your customer experience, we can help. We partner with hospitality businesses to strengthen frontline performance, develop confident middle managers, and deliver powerful mystery shopping insights that drive measurable improvement. Exceptional service doesn’t happen by chance — it’s built with strategy and training. Let’s raise your standards and your results. Connect with Michelle here: https://www.michellepascoe.com/contact