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Most enterprise SaaS products, like Komodor’s Autonomous AI SRE Platform, require installing a remote agent on the customer’s infrastructure, which varies significantly from one organization to another, in terms of architecture, configurations, permissions, processes, and more. This “unmanaged” model creates major blind spots, making daily operations, observability, debugging, and incident response challenging. When failures occur, limited visibility and bespoke systems make root-cause analysis slow, incomplete, or impossible. However, running software in customer-managed Kubernetes clusters means giving up control, but not responsibility. This is why we equipped Klaudia, our multi-agentic AI SRE, with the Blueprint and Knowledge Base features, which enable contextual awareness of our users’ unique Cloud-Native infra – treating every environment like a snowflake. Join us as we explore the harsh operational realities of operating in someone else’s Kubernetes, and learn practical strategies for designing for zero access from real-life examples. We will show you how to regain critical insight, narrow uncertainty, and ensure your team can achieve “Mean Time To Innocence” even without owning the cluster.