Developing and Leading a High-Performing Customer Success Team скачать в хорошем качестве

Developing and Leading a High-Performing Customer Success Team

Building and leading a high-performing Customer Success team is essential for driving long-term customer retention, satisfaction, and revenue growth. A well-structured and motivated team not only helps customers achieve their desired outcomes but also strengthens the company’s overall success. In this CS Leadership Roundtable, host Kristi Faltorusso and three CS professionals--Andrea Bumstead, Chelsea Simpson, and Josh Zamora--discuss how to grow and lead an excellent Customer Success team. During the live event, the panelists discussed: Key traits and skills of a high-performing Customer Success professional Creating a culture that fosters accountability, collaboration, motivation, and engagement Effective strategies for hiring and retaining top CS talent Setting clear goals and expectations to align your CS team with business objectives Effectively coaching and mentoring your teams for long-term success Metrics to assess and improve team performance How to scale teams without sacrificing customer experience By the end of the learning session, you’ll have key strategies for hiring and developing top talent, coaching and mentoring team members for peak performance, and creating a scalable CS framework that drives continuous improvement. --------------------- Get more Customer Success resources: Check out the calendar of FREE live learning events: https://successcoaching.co/customer-s... Enroll in an instructor-led Customer Success training program: https://successcoaching.co/training-c... Start an on-demand training program for individuals https://successcoaching.co/solo-custo... or teams: https://successcoaching.co/team-custo... Read educational articles on our blog: https://successcoaching.co/customer-s... Follow SuccessCOACHING on LinkedIn:   / successhacker   --------------------- About Us: SuccessCOACHING is reinventing the Customer Success training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. Learn more about how SuccessCOACHING can help you or your Customer Success team at successcoaching.co. #CustomerSuccess #CareerDevelopment #CustomerSuccessTraining