Sreevathsa Prabhakar (Servify) Explains The Business Model of AppleCare+ скачать в хорошем качестве

Sreevathsa Prabhakar (Servify) Explains The Business Model of AppleCare+

Sreevathsa Prabhakar is the serial entrepreneur behind Servify, the B2B insurtech platform that powers extended warranty programs for Apple, Samsung, HP, and 70+ global brands. In this candid conversation with host Akshay Datt, he reveals how Servify achieves 90% AI automation in claims processing, generates 70% revenue internationally, and maintains 18% EBITDA margins in the competitive device protection market. From being locked in a Dharavi home as a BPL service engineer to receiving a welcome sign at Apple Park, Sree's 25-year journey offers rare insights into operational excellence, platform leverage, and building lasting enterprise partnerships. Key Highlights 👉How Sreevathsa Prabhakar built Servify into a profitable insurtech platform managing ₹2000 crores with just 15 operations people through 90% AI automation 👉Servify's asset-light business model breakdown: retailer margins, OEM royalties, insurance partnerships, and the path to 18% EBITDA at scale 👉Why 70% of Servify's revenue comes from international markets and the geographic arbitrage strategy for Indian B2B startups going global 👉The 16-year Apple partnership strategy, from running India's first AppleCare center to powering device protection across multiple countries 👉Real insurtech innovation: how Servify disrupted insurance by capping loss ratios, eliminating fraud through technology, and making claims self-service If you enjoyed this episode, subscribe to Founder Thesis and follow Akshay Datt on LinkedIn and X for more deep-dive conversations with India's most successful founders. Chapters 00:00 - Sreevathsa Prabhakar's Journey: BPL Engineer to Servify CEO 02:30 - The Dharavi Incident That Shaped Customer Service Philosophy 11:52 - Building TSS: India's Largest After-Sales Service Network 20:36 - Scaling to 385 Locations Across India and Middle East 34:09 - Why Sreevathsa Started Servify After Corporate Life 41:33 - The Extended Warranty Business Model Explained 52:53 - How Servify Powers AppleCare and Samsung Care Globally 58:10 - Teaching Insurance Companies Simple Math: Loss Ratio Strategy 01:04:34 - From Retailer to Customer: The Complete Value Chain 01:10:14 - Managing ₹2000 Crores With 15 People Using AI Automation 01:12:36 - 70% International Revenue: India's Global Insurtech Playbook 01:20:42 - 150,000 Merchant Onboarding With Just 12 People 01:27:49 - Building a 300-Person Tech Team for Platform Orchestration 01:41:29 - Effectiveness vs Efficiency: Operational Excellence at Scale 01:49:02 - The $2 Million Mistake: Building Culture Through Crisis #SreevathsaPrabhakar #Servify #InsurtechIndia #ExtendedWarranty #DeviceProtection #AppleCare #SamsungCare #StartupIPO #BootstrapExit #AIAutomation #FintechPlatform #B2BInsurtech #AfterSalesService #ApplePartnership #GlobalExpansion #ProfitableStartup #FundingWinter #OperationalExcellence #PlatformBusiness #IndianStartups #SerialEntrepreneur #AkshayDatt #FounderThesis #InsurtechDisruption #ClaimsAutomation #AssetLightBusiness #StartupScaling #InsuranceTech #DeviceLifecycle #EnterprisePartnerships Disclaimer: The views expressed are those of the speaker, not necessarily the channel