Hyper-Personalisation in Banking: AI, Innovation, and Trust скачать в хорошем качестве

Hyper-Personalisation in Banking: AI, Innovation, and Trust

How will hyper-personalisation redefine banking? In this episode, Bojan Obradović, Group Head of Innovation and Digital Partnerships at HSBC, and Ben Quinlan, CEO and Managing Partner at Quinlan & Associates, join Salomon Wettstein to explore how AI, blockchain, and data are transforming customer experiences. From overcoming legacy systems to learning from e-commerce and streaming platforms, the discussion reveals the opportunities and challenges of building trust, driving innovation, and shaping the future of financial services. Tune in for an engaging conversation filled with valuable perspectives and practical advice! 00:00 - Introduction 03:04 - Innovation and hyper-personalisation 10:07 - Barriers to hyper-personalisation 20:32 - What can banks learn from e-commerce? 25:34 - Banking in 5-10 years 36:42 - Upcoming trends Leave some feedback. What else should we talk about next? Let us know via our LinkedIn pages. Connect with us: Synpulse LinkedIn:   / synpulse   Synpulse8 LinkedIn:   / synpulse8   Instagram:   / lifeatsynpulse   X: https://x.com/synpulsemc Facebook:   / synpulsemc   Connect with Salomon:   / salomonwettstein   Connect with Bojan:   / bojanobradovic   Connect with Ben:   / benjaminquinlan   The views expressed by our speakers are their own and do not necessarily reflect those of Synpulse. We urge you to research further or consult experts before making decisions based on the information shared. Any references to products, services, or organisations are not endorsements but for education or informational purposes. While we strive for accuracy, we cannot guarantee completeness or timeliness, and we disclaim liability for any reliance on this content.