Transforming Customer Success in the Age of AI ft. Chad Gorman скачать в хорошем качестве

Transforming Customer Success in the Age of AI ft. Chad Gorman

The Revenue Lounge Podcast - Episode 92 ft. Chad Gorman Episode Guest -   / chadgormanco   Episode Host - / randy-likas-323241 Podcast Details: Podcast page - https://nektar.ai/podcasts/ Spotify - https://open.spotify.com/show/3DUOqnT... Apple Podcasts - https://podcasts.apple.com/in/podcast... Episode Details: In this episode of the Revenue Lounge Podcast, host Randy Likas and guest Chad Gorman discuss the evolution of customer success in the age of AI. They explore the importance of data, the challenges of AI adoption, and the significance of relationship intelligence in driving customer outcomes. Chad shares insights on building an early warning system to identify risks and opportunities, leveraging AI for enhanced engagement, and the necessity of cross-functional collaboration for successful implementation. The conversation concludes with personal reflections on leadership and the future of customer success. Want to learn more about Nektar? Talk to our team - https://nektar.ai/book-a-demo/ Chapters: 00:00 The Future of Customer Success and AI 03:51 Navigating AI Adoption and Customer Concerns 08:11 Establishing an Early Warning System 11:18 Synthesizing Fragmented Data 15:30 Understanding Early Warning Signals 19:31 Leveraging Relationship Intelligence 21:05 Building Proprietary AI Solutions 23:27 Creating an AI-Assisted Relationship Map 25:46 Overcoming Challenges in AI Integration 27:17 Measuring AI Success in Customer Success 28:28 Future Opportunities in AI for Customer Success 30:25 Cross-Functional Adoption of AI Tools 31:54 Advice for Future Customer Success Leaders 33:03 Traits of Exceptional Customer Success Managers 34:53 Building Cross-Functional Relationships 36:45 Leading a Large Customer Success Team 37:11 The People Aspect of Customer Success 38:21 Finding Inspiration and New Ideas 40:38 Personal Life and Hobbies 42:58 Connecting with Chad Gorman