How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data | Technovation 958 скачать в хорошем качестве

How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data | Technovation 958

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI, data analytics, and digital transformation to enhance patient experiences and operational efficiency. With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs. 0:00:00 – Introduction and Guest Introduction 0:01:13 – Overview of Blue Cross Blue Shield of Minnesota 0:02:03 – Role and Responsibilities of the CIO 0:03:00 – Modernizing Technology and Data Strategy 0:06:12 – Leveraging AI and Machine Learning 0:11:46 – Proactive Healthcare Solutions 0:15:04 – Nonprofit vs. For-Profit Perspectives 0:18:40 – Collaboration with Other Blue Cross Blue Shield Organizations 0:21:27 – Future Trends and AI Startups 0:23:27 – Recommended Readings and Conclusion 🎧 An audio-only version of this interview is available as episode 958 of Metis Strategy’s podcast, #Technovation with Peter High. 🔗 Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation 🌍 Learn more: https://www.metisstrategy.com/technov... 📱 Follow us on social: 🔹 LinkedIn:   / metis-strategy   🔹 Twitter/X:   / metisstrategy   ---------------- #podcast #healthcare #ai #data #bcbs