Call centre workers in El Salvador make history with first union! скачать в хорошем качестве

Call centre workers in El Salvador make history with first union!

Workers in El Salvador have made history by establishing the country’s first industry-wide union for call centre employees. The Industry Union of Call Centre Operators in El Salvador (SITOES) held its inaugural general assembly on 5 October, with a mission to advocate for the rights and welfare of the 33,000 workers powering this key part of the Salvadorian economy. SITOES will urgently work to address labour rights violations in the sector, responding to workers’ reports of inadequate break times, challenges with disability payments, and excessive performance demands that frequently result in severe workload pressures. These issues not only make it difficult to earn bonuses that supplement their base salary but also severely impact their mental health, contributing to high levels of stress, anxiety and burnout. The collective effort of the workers has received support from UNI Americas, the regional branch of UNI Global Union.