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Verifast AI powers customer engagement through WhatsApp for Mosaic Wellness, one of India’s largest wellness firms. We are integrated into three key brands: Manmatters, Bebodywise, and Littlejoys. The integration focuses on customer support, post-sale engagement, and order retention. Customer Support: Our AI-driven chatbot provides real-time support through WhatsApp, helping customers with order tracking, product inquiries, and troubleshooting. Post-Sale Engagement: After purchase, the chatbot continues engaging customers by sending follow-up messages, personalized recommendations, and reminder notifications for reordering products. Why This Works: Convenience: As WhatsApp is already widely used by customers, it provides a seamless communication channel, reducing friction in support and engagement. Customer Retention: By maintaining personalized communication post-purchase, Mosaic Wellness enhances brand loyalty and repeat business. Scalability: The WhatsApp integration ensures that Mosaic Wellness can offer high-quality, personalized support to thousands of customers at once, without compromising efficiency. Key Metrics Impacted: Retention: WhatsApp-based engagement increased repeat purchase rates by 15% for Manmatters and Bebodywise. Customer Support: A 30% decrease in support response time has resulted in faster resolutions and improved customer satisfaction by 53%.