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Giving repair quotes over the phone might seem like good customer service, but for small engine repair shops, it’s often a costly mistake. In this video, I explain exactly why we never give prices without first inspecting the equipment in person. I’ll share how phone quotes can create false expectations, cause you to lose money, and waste valuable shop time. We’ll cover: The risks of quoting without seeing the equipment How phone estimates can backfire with customers The right way to explain your estimate policy Scripts you can use to handle “How much will it cost?” calls How to turn phone inquiries into actual drop-offs Tips for maintaining professionalism while protecting your time Whether you’re just starting your small engine repair business or looking to improve your shop’s efficiency, this advice will help you set boundaries, improve customer communication, and avoid the pitfalls of phone pricing. If you want your repair shop to run smoothly and profitably, this is a must-watch. Thank you for watching!! If we helped you out and you want to show your support - LIKE, SUBSCRIBE or give us a shout out below. If you saw something you didn't like leave your comment below as well, these things help us get better! Don’t miss out on weekly content that covers every aspect of starting and running a small engine repair business. Subscribe now and hit the notification bell for more expert guidance, reviews, and tips to keep your business ahead of the competition. To see our recommended tools and products visit our Amazon shop at https://www.amazon.com/shop/individua... Video equipment: GoPro Hero 13 https://amzn.to/4m3kZQE GoPro Media Mod https://amzn.to/46R95UK GoPro Light Mod https://amzn.to/44wIGdA GoPro Macro Lens Mod https://amzn.to/4d99lQi Microphone DJI Mini Mic 3 https://amzn.to/4bmNROT See @IndRepair for our small engine repair videos - riding mower, snowblower, zero turn mower, tool, generator, power washer and other repair videos About Us: My name is Martin. I have been repairing tools and small engines for almost 20 years. We operate a small engine repair shop in Illinois. We normally repair about 3,000 pieces of equipment every year and look at many more that are beyond an affordable repair. Hopefully our videos will save you some money and give you the information you need to work on your own equipment or figure out the issue at hand. Disclaimer: Links included in the description are affiliate links. As an Amazon associate we earn from qualifying purchases. There will be no additional charge to you for purchasing here. We appreciate your support, which allows us to continue to provide original content! Please be careful when repairing any piece of equipment and follow all possible safety measures. This video is for entertainment purposes only and is not meant to be financial or legal advice #smallenginerepair #repairshoptips #smallenginebusiness #mechaniclife #repairbusiness #customercommunication #howtostartarepairbusiness #repairshopworkflow #startasmallenginebusiness #repairbusinesstips #phoneetiquette #repairshopadvice #mechanicbusiness #profitablebusiness #shoporganization #mowershop #customerservice