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From First Call to Five Stars – How AI is Changing Customer Journeys A replay from Vendasta Connect! Ever wonder how AI can transform that first call into a glowing 5-star review? Here's your secret playbook—packed with real results, expert insights, and the future of customer acquisition. 00:00:00 Opening video 00:01:48 Welcome and agenda 00:05:22 The Silent Threat: Why Local Businesses Are Losing Millions Without AI | Luke Stanton, Neighborly 00:30:28 Conversations Are the New Clicks: The New Reality of the Customer Journey | Bryan Larson, Vendasta 00:49:58 AI Workforce in Action: From First Call to Five Stars | Jon Neher, Vendasta 01:12:48 Real Agencies, Real Results with Vendasta’s AI Workforce Panel | Nykea Behiel, Vendasta, Michael Klabon, The Xcite Group, Nick Prentice, Blue River Digital 01:41:30 Wrap Why this Connect is a must-watch: Insane ROI: Learn how Neighborly (the world’s largest home services franchisor) boosted lead-to-revenue conversions by 372%! AI in Action: Get a firsthand look at how AI-powered conversations are streamlining local business workflows—across voice, text, and chat. Must-Hear Sessions: The silent threat to local businesses that aren’t using AI—featuring insights from Luke Stanton at Neighborly Conversations 2.0: Why AI has turned clicks into live, real-time engagements—presented by Bryan Larson Meet the AI Workforce: Learn how Vendasta’s platform acts as your AI-powered team, capturing leads, booking work, answering queries—and earning those five-star reviews. Hear from real agencies putting it all to work—and winning. If you want your agency or business to stop losing leads and start converting conversations into customers (and fans), this is your blueprint. Hit Play Now to level up your customer journey—from the very first call to a stellar five-star finish.