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What should you do when an employee has been underperforming for an extended period, and termination feels like the only option? In this episode of Dear HR Insider, host Cinthia Williams sits down with HR expert Katherine Wolthuis to explore how leaders can approach performance concerns thoughtfully, fairly, and strategically before making a final decision. Rather than rushing to separation, Katherine encourages employers to “peel back the onion” - uncovering potential root causes such as unclear expectations, training gaps, misalignment, or other underlying issues. The conversation also walks through the 12 provisions of good case management, a practical framework designed to help organizations: • Ensure expectations were clearly communicated • Conduct fair and objective investigations • Apply discipline consistently and and fairly across all employees • Document properly and act in a timely manner • Treat employees in alignment with company values Even when termination is ultimately the right decision, following a structured and compassionate process reduces risk, protects culture, and preserves your organization’s reputation. 💡 About Dear HR Insider Dear HR Insider is a short video series from Cooper People Group where we answer real workplace and HR questions with practical, people-centered insight. 📨 Have a question for our HR experts? Submit it through our Dear HR Insider form - your question may be featured in a future episode! https://forms.office.com/r/neLJbCEELz 📲 Follow Cooper People Group on YouTube, LinkedIn, and Facebook for more HR insights and publications. ⚠️ Disclaimer: The information shared in this video is provided by Cooper People Group for educational and informational purposes only. We are not attorneys, and this content does not constitute legal advice. For guidance on your specific situation, please consult with qualified legal counsel.