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What Is Operational Excellence

What is operational excellence and the 4 steps to achieve it. Operational Excellence is simply excellently producing goods and services. 👉 Learn Lean Manufacturing Faster https://www.leanvlog.com/greatest-lea... 📹 Related Video Where to Start With Lean Manufacturing    • Lean Manufacturing 101 - The Road to ...   What Is Design Thinking    • What Is Design Thinking - A Complete ...   The Theory of Constraints    • The Theory of Constraints - A Complet...   ✏️ Transcript of the Video ▶ What is operational excellence ? to understand what operational excellence is, let's start with an example of what operational excellence is not. Air travel overbooked. Delivery of an incorrect or defective product. A car recall for safety concerns. Starting from these statements you can understand what operational excellence is. In practice, it is excellently producing goods and services. To achieve excellence, production processes must be constantly improved. ▶ Words of Shingo Shigeo Shingo said: “There are four purposes for improvement: easier, better, faster, cheaper. These four goals appear in order of priority. " Therefore, to achieve operational excellence, one must follow the path traced by Shingo. Let's go into detail. Easier A simpler process is adopted by all involved naturally. Nature naturally tends towards simpler paths, and since man is part of nature a simpler process is destined to be carried out without any particular control. Better A better quality product is bound to be more successful in the long term. A product or process that has better security will be perceived as of greater value. Faster If a product is delivered quickly or a process is carried out in a shorter time, we are in the presence of operational excellence. Cheaper A product or service that is carried out with effective and efficient use of resources is certainly less expensive. If this savings is reflected in the price, the customer will certainly be satisfied. Therefore, to achieve operational excellence, a company needs to design and execute processes that must be constantly improved following the priorities mentioned by Shingo. ▶ People, Tools, Mindset, and Leadership Furthermore, all people must be clear about what is important, what to do, when to take action, and what to do. To achieve operational excellence you need to work to have the right tools and the right mindset. In particular, the company must know about Lean, Six Sigma, Design Thinking Theory of Constraints, etc. On the other hand, to develop the right mindset, the leadership must encourage the right behaviors by observing the metrics, encouraging results, and rewarding. Finally, it is essential to achieve operational excellence that all metrics from all departments involved are aligned consistently with the company's strategy. ツ CONNECT WITH ME ツ Hi, my name is Mark Anderson a 20+ year Lean Expert. I have created LeanVlog because I want to spread Lean Thinking worldwide and I think the video is the most effective way to teach, learn, and spread knowledge. If you want to stay in touch with me you can choose the channel you prefer. A) Let us connect on Linkedin   / mark-anderson-leanvlog   B) Meet on Facebook • Facebook:   / leanlab-146290372099121   C) Latest Videos and Playlist. • Website: https://www.leanvlog.com D) 2 Videos every week. • Telegram Channel: https://t.me/leanvlog #operationalexcellence