Zendesk Asset Panda Integration: Link Tickets to Assets Automatically скачать в хорошем качестве

Zendesk Asset Panda Integration: Link Tickets to Assets Automatically

This video walks through the Zendesk Asset Panda integration, showing how to sync Zendesk tickets into Asset Panda and link tickets directly to assets. You’ll learn how to connect Zendesk using API tokens, map ticket data, create automated syncs, and push ticket updates back to Zendesk from Asset Panda. This integration gives IT and support teams full visibility into what assets are impacted by support requests without switching tools. 📽️ Chapters: 00:00 Intro & Zendesk Integration Overview 00:07 What the Zendesk Integration Does 00:17 Two Ways to Use the Zendesk Integration 00:27 Adding Zendesk Integration in Asset Panda 00:53 Configuring Zendesk Connection 01:02 Required Zendesk URL & Admin User 01:13 Creating Zendesk API Tokens 01:25 Testing & Saving the Connection 01:31 Creating Ticket Mapping 01:38 Filtering Tickets by Organization & Status 02:02 Selecting Ticket Collections 02:10 Mapping Ticket Identifiers & Fields 02:36 Saving the Ticket Mapping 02:52 Creating Automated Ticket Syncs 03:26 Viewing Tickets in Asset Panda 03:36 Updating Tickets from Asset Panda 03:53 Creating Zendesk Push Automations 04:12 Mapping Fields for Ticket Updates 04:50 Using Asset Panda App Inside Zendesk 05:16 Linking Assets to Zendesk Tickets 05:46 Searching & Filtering Assets in Zendesk 06:28 Viewing Linked Tickets in Asset Panda 07:25 Final Thoughts & Next Steps 🐼 Book a demo now → https://www.assetpanda.com/get-a-demo/ 💬 Still have questions? Contact us https://www.assetpanda.com/contact/ #Zendesk #AssetPanda #ITSupport #HelpDesk #ITAssetManagement