What are the Highlights of ITSM Solution скачать в хорошем качестве

What are the Highlights of ITSM Solution

Now let's get into and ITSM solution highlights so what you should have in a ITSM solution that you are using to provide IT services to your customers or to your employees in a large corporate. So number one is that you should have support for different process areas like service request, incident, problem, change and knowledgebase. You should also have support for asset management and supplier management; you should have the objects for accounts, contacts and contracts. Service plans and SLA management is a critical component of new ITSM solution of course you should have the security management for your customers, for your service providers so these are the different process areas you must have in a ITIL complaint IT service management solution.