Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More скачать в хорошем качестве

Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Google, Salesforce, and Five9. In this edition, our CX experts include: Liz Miller, VP & Principal Analyst at Constellation Research Martin Schneider, Head of Research at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Simon Harrison, Founder & CEO of Actionary Finbarr Begley, Senior Research Analyst at Cavell Group Stay up to date with the latest in CX space by subscribing to our newsletter, visit: https://www.cxtoday.com/account Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #google #salesforce #five9 Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages. For more Customer Experience tech news, visit: https://www.cxtoday.com 00:00-00:52 Intros 00:52-08:33 Google-HubSpot Fallout 08:33-25:52 The Salesforce Einstein Service Agent 25:52-35:02 Investor Pushing Five9 for Sale 35:02-48:25 Patagonia's Call Center AI Lawsuit