AI in the Enterprise: Bob Friday and Howie Xu on CX, Agents, and Build vs Buy скачать в хорошем качестве

AI in the Enterprise: Bob Friday and Howie Xu on CX, Agents, and Build vs Buy

Two of the most respected AI leaders break down what actually works in enterprise AI. Bob Friday, Chief AI Officer at Juniper Networks HPE Networking, and Howie Xu, Chief AI Officer at Gen Digital and former head of AI at Palo Alto Networks and Zscaler, share hard-won lessons on customer experience, support operations, and modern AI stacks. Hosted by SupportLogic with Krishna Raj Raja. What you’ll learn: • Where AI drives real impact in CX and support • Agentic AI in practice and how to QA non-deterministic systems • Build vs buy for search, RAG, and agents • How to align product, support, and success for proactive CX • Handling hallucinations with grounding, oversight, and trust signals • Integration pitfalls across legacy and fast-changing APIs This panel features the following speakers: Joe Andrews, Chief Marketing Officer, SupportLogic Krishna Raj Raja, Founder and CEO,  SupportLogic Bob Friday, Chief AI Officer, Juniper Networks Howie Xu, Chief AI and Innovation Officer, Gen Great for: CIOs, CAIOs, CTOs, VPs of Support and Success, enterprise architects, product leaders, and anyone shipping AI for post-sales customer experience. If this was useful, like and subscribe for more real-world AI sessions from the Enterprise AI for CX Summit. Keywords: AI for customer support, AI for CX, agentic AI, enterprise AI, LLMs, retrieval augmented generation, Precision RAG, proactive support, escalation prevention, sentiment analysis, case routing, QA automation, customer signals, Juniper Networks, HPE Networking, Gen Digital, Palo Alto Networks, Zscaler, VMware, SupportLogic #AI #CustomerExperience #CustomerSupport #AgenticAI #LLM #RAG #CIO #CAIO #CX