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AI & the IT Services Evolution

We discuss the Implications of AI on IT Services Businesses. From the breakdown of headcount-linked revenue to the rise of outcome based models and AI-driven agents, we explore how the IT services industry is evolving to survive and thrive with AI. Guest: Jay Prasad, CEO, ExaThought Consulting Your Hosts: Subramanian Krishnan, Subramani Jaisankar Key topics discussed include: The Future Outlook: Predictions for where IT services will stand in two to five years as the "body shopping" model officially nears its end. The "Agentic" Shift: Why firms are moving from simple generative AI to building proprietary AI wrappers and autonomous agents to solve complex business workflows. Service-as-Software: Why human service partners remain critical in an AI-first world to handle privacy, security concerns and complex stakeholder management. The New Hiring Reality: Dealing with candidates using LLMs in remote interviews and how to pivot evaluation processes toward critical thinking and live-lab environments. Also listen on: Spotify: https://open.spotify.com/episode/1ZtCXya1h... Substack: https://reasoningmachineshow.substack.com/