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Digital transformation is a concept that has been in to discussions for a decade. Yet, most of the enterprises are lost in translation of the effect of modernization on their organizations. Taking a look at the definition, Gartner defines digital transformation as digital technologies to support overall business strategy. Thus, we can safely say digital transformation bridges the gap between digital customer and analog businesses. Role of ITSM in Digital Transformation CIOs have a new role in the enterprises when it comes to digital transformation. In 2020, CIOs implement the business model and digital first culture to create digital products and user-employee satisfaction. Digital needs to be the center-point of all the businesses. With so many CIOs focusing on strategy, the major factor is bridging the gap in ITSM from each department Know more at www.dxsherpa.com