Connection is Everything • Ken Hughes • GOTO 2025 скачать в хорошем качестве

Connection is Everything • Ken Hughes • GOTO 2025

This presentation was recorded at GOTO Copenhagen 2025. #GOTOcon #GOTOcph https://gotocph.com Ken Hughes - The King of Customer Experience ‪@kenhughesIE‬ RESOURCES   / kenhughesie     / kenhughesie   https://www.kenhughes.info ABSTRACT In an ever increasing digital world, human connection is everything. As AI, quantum computing and robotics converge, our human user experience becomes paramount. This performance will explore the nature of connection, discuss the values of the modern consumer, and challenge all to refocus on the essence of experience, rather than software, technology or code. Connection is Everything. [...] TIMECODES 00:00 Intro 00:39 7 generations of consumer users 04:41 Old ways won't open new doors 08:57 The race for relevance 12:47 Connection 16:10 4 pillars of society 16:14 Blue dot 25:51 Expectant 32:52 Phygital 48:00 Relational 57:37 Wrap-up 59:11 Outro Read the full abstract here: https://gotocph.com/2025/sessions/3777 RECOMMENDED BOOKS Ken Hughes • Taylormaking • https://amzn.to/3WOEgd9 Robert Waldinger & Marc Schulz • The Good Life • https://amzn.to/4orelUS https://bsky.app/profile/gotocon.com   / gotocon     / goto-     / goto_con     / gotoconferences   #Taylormaking #UserExperience #UX #CustomerExperience #CX #HumanConnection #Connection #ConnectionIsEverything #RaceForRelevance #Phygital #TaylorSwift #KenHughes CHANNEL MEMBERSHIP BONUS Join this channel to get early access to videos & other perks:    / @goto-   Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket at https://gotopia.tech Sign up for updates and specials at https://gotopia.tech/newsletter SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily. https://www.youtube.com/user/GotoConf...