How Knowledge Design is Powering Better Agentforce Experiences скачать в хорошем качестве

How Knowledge Design is Powering Better Agentforce Experiences

In this video, we'll show you how Salesforce uses Agentforce internally to boost team efficiencies and enhance customer experiences by applying effective AI knowledge design. We'll walk you through how we curate and leverage massive content volumes to power Agentforce's solutions, how we ensure accurate and personalized answers through data grounding, and how we measure success with our resolution rate and key performance indicators. Learn more by visiting Agentforce on Salesforce Help: http://sfdc.co/bg3XTs #Salesforce #SalesforceSupport #Agentforce #AICustomerService #KnowledgeManagement #DataCloud #EinsteinGPT #AI #GenerativeAI #CustomerExperience #ServiceCloud Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. AI supported the writers and editors who created this content.