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This video about Guy's and St Thomas' NHS Trust reveals how clear, objective abnormalities were repeatedly ignored and dismissed: a pattern of institutional disregard for patient safety. My experience at Guy’s and St Thomas’ NHS Foundation Trust was a missed opportunity to receive an accurate diagnosis and appropriate medical treatment for my condition. In 2016, three departments—ophthalmology, oral maxillofacial surgery, and infectious diseases—all identified abnormalities related to my facial pain. However, they disregarded the clinical findings and took no action. They all discharged me prematurely, leaving me in pain. I saw a professor of ophthalmology in 2015 at St Thomas’ Hospital. He diagnosed my left ptosis, but he took no action to look at what had caused this collapse to happen. He also told me that the problem is with the soft tissue, but he failed to act on this knowledge. The professor discharged me after three appointments, advising me to ask my GP to refer me again for corrective ptosis surgery once my symptoms had subsided. However, my symptoms have yet to improve. I saw an infectious diseases consultant in 2016 at St Thomas’ Hospital. He did two blood tests; both showed high infection markers, notably, raised neutrophils. However, he disregarded the clinical findings. He gave me no answers or treatment options. He also had the evidence on file that ophthalmology had diagnosed my left ptosis. However, he made no enquiries about this abnormal finding or the links between those findings and his blood tests. The most significant issue occurred at the Salivary Gland Unit at Guy’s Hospital, where I was a patient from 2015 to 2017. An oral maxillofacial surgeon found glandular malfunction in my left parotid gland via sialography and ultrasound scanning. They washed the obstruction away, which gave me some relief, but my symptoms returned shortly after. Two blood tests showed raised infection markers, notably with my neutrophils, and an MRI scan detected enlargement of my left parotid gland. In July 2015, an ultrasound showed mucous plugging in my parotid gland. A registrar performed a sialendoscopy in December 2016, which showed obstruction. The registrar put me forward for ongoing wash-outs every six weeks. However, the lead dental radiologist did a second sialendoscopy in January 2017. The radiologist reported that "everything was normal." The unit then discharged me, having promised me regular washouts one month previously. I am not making any accusations. However, I think that it is possible that the dental radiologist was not transparent about the clinical findings from that sialendoscopy in January 2017. Here’s why: The salivary gland unit found obstruction and mucous plugging in my parotid gland in 2015. The registrar found further obstruction in 2016. The histology report from my surgery at The North Manchester General Hospital one year after Guy’s Hospital discharged me, was abnormal. One of the abnormalities that it showed was dense secretions in the ducts, which is the same abnormality that the salivary gland unit found at Guy’s. I am seeking accountability from Guy’s and St Thomas’ about why they discharged me when they all found abnormal clinical findings. I am also asking the salivary gland unit for their transparency about those clinical findings from 2017. #FeliciasCampaign #GuysandStThomas #GuysandStThomasNHSTrust #ParotidGlandDisease #ParotidGland #SalivaryGlandDisease #Ophthalmology #InfectiousDiseases #AbnormalityIgnored #MedicalNeglect #DiagnosticDelay #FacialPain #InstitutionalHarm #SystemicAbuse #PatientSafety #NHSAccountability #InstitutionalFailure #NHSEngland #MedicalGaslighting #TransparencyInHealthcare #HealthcareReform #HealthcareJustice #NHSScandal #BelievePatients #ChronicPain #PatientAdvocacy #SurvivorLed #patientvoices Disclaimer and Statement of Public Interest Trigger Warning: This video series contains documentation of medical neglect, institutional abuse, and discussions related to severe harm and lack of transparency. Statement of Purpose: This documentary archive is published in the public interest to promote systemic reform and change within UK healthcare and regulatory bodies. This material is a factual, personal account of institutional failures and the resulting harm, documented across 12 years and 19 NHS Trusts. Legal and Archival Note: This content is intended to serve as evidence for future public inquiries, parliamentary investigations, and media scrutiny. It is presented to illustrate the institutional policies, deflection, and gaslighting that led to a failure of care and a subsequent cover-up. The objective is to ensure no one else endures the chronic harm and abandonment documented within this archive. Content Warning: This video does not offer medical advice. If you or someone you know is in a medical crisis, please seek professional support immediately. This content is for archival and informational purposes only.