ServiceNow E198: David McInnes, Engagement Manager & Andrew Ortiz, Practice Director at AdvizeX скачать в хорошем качестве

ServiceNow E198: David McInnes, Engagement Manager & Andrew Ortiz, Practice Director at AdvizeX

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape. David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs. In the episode, David and Andrew discuss: 0:00 Andrew’s background and role expanding Advizex’s reach and expertise 4:10 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience 6:23 Building lasting partnerships through customer-focused solutions at Advizex 10:40 Managing ServiceNow implementations and customer success 12:53 Helping Financial and healthcare firms digitize workflows with ServiceNow 18:12 How IT-focused engagement managers support ServiceNow projects and integrations 19:55 Expanding ServiceNow, AI, government, security and data insights 23:02 Focus on AI in ServiceNow, training and customer adaptation 24:26 Their customer-focused, communication-driven hiring for effective solutions To find out more about all the great work happening at Advizex, check out the website www.advizex.com Subscribe to the Alldus podcast: Spotify https://spoti.fi/3V8gMwV Apple Podcasts https://apple.co/2QIr3hL Amazon Music: https://amzn.to/3EnhyPK www.alldus.com/podcasts