Glance for Genesys Cloud Live Demo скачать в хорошем качестве

Glance for Genesys Cloud Live Demo

The live demo showcases how Genesys Cloud and Glance guided CX transform customer journeys by enabling human collaboration in digital spaces. It provides human guidance at the right time, creates branded experiences, and enables seamless interactions without disrupting collaboration. The demo demonstrates visual collaboration capabilities, measuring the impact of Glance, and security features such as browsing session restrictions and data masking. It also highlights interactive gesturing, role-based access control, and opportunities for upselling and cross-selling during collaborative interactions. The session includes features like remote assist, adding guests, and completing end-to-end servicing within the session, with tight integration with Genesys for reporting and data storage. The demo concludes with a summary of the covered elements and transitions back to the host for questions. https://www.glance.cx/