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Labor First LLC is a retiree benefit management company that offers customised retiree healthcare plans as well as group private healthcare exchange solutions. They currently support 30+ unions and public sector clients with over 25,000 members. They differentiate their business by providing personalised and exceptional customer services and to do this they knew they had to ensure first call resolution. Since implementing Salesforce® and NewVoiceMedia, Labor First has seen an incredible 16.9x return on investment as well as the following benefits: Flexible working Dynamic routing Improved customer service Call recording Scalability Reporting and dashboards For more information please see the Labor First customer page on our website: http://www.newvoicemedia.com/customer...