Service Request Management Intro |Service Request Management|AXELOS | PeopleCert |1WorldTraining.com скачать в хорошем качестве

Service Request Management Intro |Service Request Management|AXELOS | PeopleCert |1WorldTraining.com

To enroll in full version of ITIL®4 Practitioner: Service Request Management Course or Take your PeopleCert Axelos Exam, please visit https://www.1worldtraining.com/book/i... The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area. This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice. ITIL 4 Practitioner: Service Request Management enables professionals to efficiently Establish clear and structured patterns and methods of working Reduce costs associated with request handling and fulfillment Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction Fulfill SLAs with service consumers Improve standing or reputation with the service consumer due to higher service quality and clear user expectations Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model. Prerequisites For this course, you are required to have obtained your ITIL® 4 Foundation certificate. Even if your ITIL® 4 Foundation certificate is expired, you can still do any higher level ITIL® 4 course from 1 World Training. Every successful pass of an Peoplecert exam that belongs under the same Suite, will renew the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam. Example: Even if the ITIL® 4 Foundation certificate is expired, has a due renewal date (for instance 1st July 2023), the ITIL® 4 Foundation is still considered a valid prerequisite and will be extended to the renewal date of ITIL®4 Practitioner: Service Request Management, after successful acquisition of the latter. Certification: On Passing Exam you become, ITIL®4 Practitioner: Service Request Management. View sample Examination Format: 20 questions Multiple choice 13 out of 20 marks required to pass (65%) 30 minutes Closed book.