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What does it really mean to be an independent business owner? In this episode of The Real Franchise, Rhiannon, CEO of James Home Services Australia, sits down with Justin, Head of New Businesses, to unpack the underlying motivation behind our business model — and to challenge one of the biggest assumptions in franchising: independence. So many people are drawn to business ownership in search of freedom, flexibility and work–life balance. But what we often see is the opposite — business owners who are technically “self-employed”, yet completely dependent on their franchise network for leads, income and decision-making. In this conversation, we explore the difference between true independence and the illusion of independence. We talk openly about: What real business ownership actually looks like Why dependency is often built into traditional franchise models The risks of relying solely on “guaranteed work” or franchisor-controlled leads Why skill-building matters more than short-term comfort How learning to generate your own leads creates long-term control and confidence At James, our philosophy is simple: support should build capability, not create reliance. We believe a franchise should teach you how to run a business — not keep you trapped inside one. This episode is especially important if you’re considering a franchise and asking yourself: Do I want someone to hand me work forever? Or do I want to learn how to build, grow and control my own business? If you care about ownership, autonomy and building something that serves you long after day one, this episode will give you a lot to think about. 💡 Watch the full episode to explore what true independence really means — and how to recognise it before you commit. 📺 The Real Franchise – Episode 52 #TheRealFranchise #BusinessIndependence #FranchiseTruth #BusinessOwnership #EntrepreneurMindset #FranchiseLife #BuildYourOwnBusiness #SmallBusinessAustralia #JamesHomeServices #InformedDecisions 00:00:00 - Introduction 00:00:34 - The Underlying Motivation of Our Business Model 00:01:09 - Deep Dive into the Mindset of Business Owners 00:01:37 - The Role of Inquiries in Business 00:02:30 - The Motivation Behind Our Business Model 00:02:48 - The Long-Term Strategy for James Home Services Australia 00:03:13 - The Importance of Independence in Business Ownership 00:04:04 - Upskilling and Equipping People to Run Any Business 00:04:21 - The Reality of Being a Business Owner 00:05:39 - The Difference Between Our Network and Others 00:07:25 - The Concept of True Independence 00:08:40 - The Role of a Subcontractor 00:11:09 - Our Difference in Creating Independent Business Owners 00:13:06 - Our Philosophy at James 00:15:17 - The Endgame of Business Ownership 00:16:31 - The Importance of Building a Business as an Asset 00:17:48 - The Reality of Earnings in Business Ownership 00:23:15 - The Role of the Information Process in Business Ownership 00:27:18 - The Hard Work and Clarity Required in Business Ownership 00:28:32 - Final Thoughts on Business Ownership