Cisco Webex Contact Centre Demo with Carlos скачать в хорошем качестве

Cisco Webex Contact Centre Demo with Carlos

Webex Contact Centre provides a complete contact centre as a service omni-channel solution including voice, email. chat, SMS and Facebook Messenger. With off the shelf integration to all major CRM system including Microsoft Dynamics, Salesforce, ServiceNow and Zendesk, Cisco Webex Contact Centre is a must see solution. Best of all, Cisco Webex Contact Centre supports over the top (OTT) meaning you can retain the investment in your existing PABX(if required). Agents have the flexibility to log in using their home phone, mobile phone, your corporate PBX handset or softphone even Microsoft Teams. Check out the demo    • Cisco Webex Contact Centre Integrated to M...   Use the Webex Experience Management(WxM) solution to delight your customers, whether your business is retail, banking, healthcare, or any other industry. Cisco bundle in WxM post call survey for voice with Cisco Webex Contact Centre at no additional cost.(limited to 180 simultanesous sessions))Check out the demo    • Cisco Experience Management   Cisco Webex Contact Centre has optional support for Work Force Optimization(wfo) and Workforce Management(wfm). Payable per user per month Cisco Webex Contact Centre offers incredible value and as a global platform agent are supported around the world. For a free no obligation demonstration and pricing please contact a CTI Solutions Account Manager on 1300 888 284 or sales@cti.com.au Table of Contents: 00:00 - Introduction 00:54 - End customer starting a chat session 02:03 - Virtual chat agent responds 02:31 - End customer escalates chat to request real person 02:43 - Virtual chat bots responds acknowledging request 02:47 - Agent view of new chat presented 02:59 - Agent accepts chat 03:08 - Easy to configure agent status(Available, Meeting, Lunch etc) 03:19 - Deeper dive into Webex Agent settings 03:42 - Support for Dark Mode # saves eye strain 03:54 - Keyboard shorcuts improve agent productivity 04:16 - Chat history presented to agent allowing them to continue conversation where bot left off 04:42 - Predefined chat responses #savetime 05:18 - Contact history of customer provided 05:42 - Open past correpondence i.e emails 06:11 - Embed CRM into the desktop,,, or googlemaps...or whatever you like 06:26 - Easy to transfer chat 06:40 - Conference a chat 07:53 - End of chat wrap-up 08:16 - Post chat ending customer can view chat transcript 08:49 - Post chat, customer prompted for feedback 10:15 - See customer sending an SMS to follow up their order 10:27 - Agent presented with inbound SMS 11:57 - Transfer, Conference SMS 12:19 - Quick replies save time 12:30 - Or use templates, easy to configure 13:00 - Full detail of interaction provided i.e queue called...number SMS sent to etc 13:33 - SMS gets same wrap up options as other media 14:30 - Agent gets full real time & historical view 16:14 - Watch a customer calling in and making IVR selection 16:26 - Agent answers calls using Webex Agent Desktop 16:28 - Agent in this case uses Webex Calling Client as speech path 16:55 - Use any device or phone number to take calls using Webex Contact Centre 17:21 - Customer history metadata displayed 17:48 - Contact History 18:06 - Easy to add a screen pop in same interaction 19:48 - Integration with Facebook Messenger 20:03 - Agent accepts facebook chat 20:31 - Extend chat bot to facebook messenger 21:16 - Webex Control Hub 21:41 - Easy for Admin to add users in Control Hub 21:53 - A look at the features tab in Control Hub 22:15 - Use wizard to set up / edit chat and other media in Control Hub 22:35 - A look at the Contact Centre Portal 24:36 - Generate JSON file and embed chat to web 25:02 - Use Chrome and free CSS tool to embed chat into a web site 26:25 - Virtual Agent - a look at voice/email 27:09 - Control Hub - Out of the box support for Google AI, Facebook Messenger, , SMS, Webex Experience Management 27:53 - Control Hub - Using Flow Control #nocodelowcode to create intelligent call flows