ITSM Strategic Powerhouse - Why ITSM is No Longer the ‘Boring Plumbing’ of Tech Organizations скачать в хорошем качестве

ITSM Strategic Powerhouse - Why ITSM is No Longer the ‘Boring Plumbing’ of Tech Organizations

– – In this insightful webinar, Saaniya Chugh - Senior Technical Consultant at ServiceNow, challenges the old view of IT Service Management as just the “boring plumbing” of tech orgs. She explores how ITSM is evolving into a strategic, AI-powered engine—transforming from reactive ticketing to proactive enterprise value. Whether your team is updating legacy systems or building next-gen service experiences, this session offers clear, actionable insights. 🎯 What You’ll Learn: • The shift from reactive service desks to strategic IT empowerment • How AI and experience-driven metrics are redefining ITSM • Practical advice for modernizing service operations • Ways to design IT service experiences that resonate across the organization 🗂️ Resources: • Download the slide deck & get more from ITSM Academy: https://www.itsmacademy.com/webinar-a... 📘 ServiceNow’s Intelligent IT Service Management - by Saaniya Chugh • A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT Managers: https://link.springer.com/book/10.100... 🛒 Purchase on Amazon: https://a.co/d/3ZlvtzL 🔗 Connect & Follow: Saaniya Chugh:   / saaniya-chugh   Blueprints2Breakthroughs: https://hackernoon.com/u/saaniyachugh... #AIinITSM #DigitalTransformation #ExperienceDrivenIT #ITOperations #ServiceNow #ITSM #ModernITSM