Heart Framework: Choosing the Right Metrics for User Experience скачать в хорошем качестве

Heart Framework: Choosing the Right Metrics for User Experience

Course "Sell the design" - https://gecis.co/ It's a step-by-step guide on how to find dream clients and sell to them. --- The Heart framework is a great tool for designing discussions for product teams. In conjunction with the Goal Signal Metrics process, it brings business metrics into your design process. In short, the data you collect helps you have more fruitful discussions and is a powerful tool to support your design decisions. Free Heart Framework Worksheet https://bit.ly/2WUdTYe You can also find the blog version https://gecis.co/heart-framework-how-... 0:00 Intro 0:34 Dealing with "I don't like it" type of comments and "Let's test it", "Let's do AB test" 1:34 Heart Framework and Goal Signal Metrics Process 2:57 Hidden benefits for designers: measurable impact of your work 4:12 back to Heart Framework 4:30 Tips on how to brainstorm: Adoption, Task success, Engagement, Retention, Happiness 4:40 Adoption 5:37 Task success 6:54 Engagement 7:14 Retention 7:32 Happiness 7:55 Net promoter score 8:54 Summary: good tool!