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How To Improve First Call Resolution 4 года назад


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How To Improve First Call Resolution

First call resolution (FCR) is one of the essential contact centres metrics. Getting a client’s problem solving while the first contact is one of the most comfortable and cost-effective methods to enhance the client experience. A strong FCR not only means that your team gives excellent service, but it also proves that your clients are receiving the solutions they want in a fast mode, which improves their overall satisfaction. In this video, you will understand the best ways which business can use to improve their first call resolution. To know more, visit https://www.acefone.com/uk/ or call us on 0800-084-3663 #Acefone #FCR #FirstCallResolution Subscribe to our channel:    / @acefone   Stay connected with Acefone. Facebook:   / acefoneuk   Twitter:   / acefoneuk   Linkedin:   / acefoneuk   Pinterest:   / acefoneuk  

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