AI Unleashed: How Pearson Education Plans to Revolutionize Customer Service with Generative AI скачать в хорошем качестве

AI Unleashed: How Pearson Education Plans to Revolutionize Customer Service with Generative AI

Generative AI in Customer Service: Insights from Pearson Education & NeuraFlash Join Patrick from NeuraFlash and Jason from Pearson Education as they dive deep into the transformative potential of generative AI in customer service. Discover how AI is revolutionizing contact centers, enhancing agent experiences, and driving customer satisfaction. Key Highlights: The evolution of AI in customer service Einstein GPT's game-changing capabilities Balancing human expertise with AI technologies Strategic approaches to AI adoption Data privacy and security considerations What You'll Learn: How AI can deflect routine tasks and empower agents Strategies for implementing AI responsibly The importance of starting small and iterating Potential use cases for generative AI in support environments Timestamps: 0:00 Introduction 5:00 AI's Current Impact on Contact Centers 15:00 Generative AI Potential 25:00 Human + Machine Collaboration 35:00 Implementation Strategies 45:00 Q&A Perfect for: Customer service leaders Tech professionals Business strategists AI enthusiasts ----------------------------------------------------------------------------- 🌐 https://www.neuraflash.com/   / neuraflash     / neuraflash   ----------------------------------------------------------------------------- #generativeai #customerservice #genai #contactcenter #edtech #customerexperience #customersupport #customerengagement #salesautomation #businessautomation #ai #salesforceai #salesforce #einsteingpt #gpt