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www.HeartOfAchievement.com - Join Angela Megasko as she discusses the importance of product knowledge training for your sales representatives. There are seven things to keep in mind when training your staff: 1. It's critical for staff to know the inventory of your products. 2. The staff must be comfortable with the price points for the different products in a category so that they can provide comparisons for the customer. 3. Your staff must know the sizes, styles and colors that products are available in. 4. Knowing how a product was made and how it is distributed is another detail that your staff should know about your product. 5. Sometimes knowing about the manufacturer of a product is interesting for a customer so learn those details. 6. It is critical for your staff to be knowledgeable about the warranties of the products you're selling. Sales reps should help the customer understand how to keep the warranty valid. 7. What are some of the practical applications of the product that the sales rep can share with the customers.