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Level up your CX with Self-Service and AI Search | Freshdesk Webinar with Yext

For episode 3 of #LevelUpYourCX, our host, Eric Bohren, is in conversation with Joe Jorczak, Heady of Industry, Service & Support, at our Tech partner, Yext. Hear them discuss how businesses can cater to the want-it-now culture and understand customer intent better. They will also be touching upon the role of self-service in search and support strategy and how to #LevelUpYourCX with Freshdesk and Yext. Help your customers help themselves with self-service. Learn more: https://freshdesk.com/self-service?ut... Get the complete overview of a self-service portal and how it can benefit your business: https://freshdesk.com/self-service-po... Try Freshdesk and Yext for faster resolution and improved customer experience: https://www.freshworks.com/apps/fresh... Do more with Freshdesk and Yext's self-service capabilities. Sign up for a free trial: https://freshdesk.com/tech-signup/?ut... Some highlights are: 2:50 Importance of self service 4:09 Build a customer experience strategy 9:25 Understand natural language processing If you have any further queries, feel free to reach out to us at +1 (866) 832-3090 or mail us at [email protected] #Freshdesk #AI #selfservice #CX