U of M Webinar: Managing Difficult Conversations скачать в хорошем качестве

U of M Webinar: Managing Difficult Conversations

U of M College of Continuing and Professional Studies: https://ccaps.umn.edu/ View professional development courses: https://z.umn.edu/professionalcourses See all webinars: https://z.umn.edu/CCAPSwebinars Have you ever hesitated when faced with a disagreement or the need to confront someone about an uncomfortable situation? Whether it’s at home or work, most of us want to avoid difficult conversations for fear of how people will react. Since ignoring disagreements doesn’t make them go away, being able to deal with difficult conversations effectively is an essential skill in maintaining good relationships and succeeding in life. We want to help remove the fear factor from difficult conversations by sharing tools to help turn that tough talk into a constructive dialogue to keep your relationships intact and your career on track. Join us to discover: 1. the most common mistakes we make when having a difficult conversation and how to avoid them. 2. strategies for handling difficult conversations, directly and professionally. 3. how to structure the opening of a difficult conversation more effectively. 4. tips to avoid defensiveness when you are confronted. 5. keys to focusing on problems and solutions—not blaming others. Nan Gesche, MA, is an educator, speaker, and coach who aims to “help people play well together.” She has guided organizations through change management, resiliency building, and conflict management for over 20 years.