CCaaS Outlook 2026: Reviewing 2025 and Predictions for the Year Ahead скачать в хорошем качестве

CCaaS Outlook 2026: Reviewing 2025 and Predictions for the Year Ahead

2025 𝐦𝐚𝐫𝐤𝐞𝐝 𝐚 𝐭𝐮𝐫𝐧𝐢𝐧𝐠 𝐩𝐨𝐢𝐧𝐭 𝐟𝐨𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧. AI-driven automation, generative CX assistants, and omnichannel orchestration reshaped how enterprises engage customers and empower agents. In this 𝐒𝐏𝐀𝐑𝐊 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐋𝐢𝐯𝐞 𝐬𝐞𝐬𝐬𝐢𝐨𝐧, 𝐐𝐊𝐒 𝐆𝐫𝐨𝐮𝐩 𝐚𝐧𝐚𝐥𝐲𝐬𝐭𝐬 unpack the 𝐦𝐨𝐬𝐭 𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐂𝐂𝐚𝐚𝐒 𝐚𝐧𝐝 𝐂𝐗 𝐦𝐚𝐫𝐤𝐞𝐭 𝐬𝐡𝐢𝐟𝐭𝐬 𝐨𝐟 2025 and present data-backed predictions for 2026—drawn from deep advisory work with global CX vendors, enterprises, and system integrators. Once voice-centric, 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 𝐚𝐬 𝐚 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 (𝐂𝐂𝐚𝐚𝐒) 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 have evolved into AI-augmented engagement hubs, unifying customer data, intent, and service delivery across digital and human touchpoints. This session explores how that transformation is redefining experience quality, operational efficiency, and business performance. 🔍 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐋𝐞𝐚𝐫𝐧 𝐢𝐧 𝐓𝐡𝐢𝐬 𝐒𝐞𝐬𝐬𝐢𝐨𝐧: ✅ Key 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐂𝐗 𝐚𝐧𝐝 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐭𝐫𝐞𝐧𝐝𝐬 𝐟𝐫𝐨𝐦 2025 ✅ How the 𝐂𝐂𝐚𝐚𝐒 𝐦𝐚𝐫𝐤𝐞𝐭 𝐢𝐬 𝐜𝐨𝐧𝐬𝐨𝐥𝐢𝐝𝐚𝐭𝐢𝐧𝐠 𝐢𝐧𝐭𝐨 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 ✅ 𝐐𝐊𝐒 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 2026 on generative AI, journey intelligence & CX analytics ✅ How 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐀𝐈, 𝐮𝐧𝐢𝐟𝐢𝐞𝐝 𝐝𝐚𝐭𝐚 & 𝐫𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 are reshaping contact centers ✅ How to balance 𝐡𝐮𝐦𝐚𝐧 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 𝐰𝐢𝐭𝐡 𝐀𝐈-𝐝𝐫𝐢𝐯𝐞𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 at scale This session is designed for CX leaders, digital transformation heads, contact center executives, and technology strategists building the next generation of intelligent customer engagement. #customerexperience #CCaaS #webinar #cx2026 #FutureOfCX #CXInnovation #AIinCX #AIAutomation #NextGenCX #DigitalEngagement #CustomerEngagement #CXTransformation #CustomerCentricity #CustomerJourney #QKSGroup #SPARKMatrix