Copilot Made Simple: Setup a simple AI IT Support Agent with Copilot Studio скачать в хорошем качестве

Copilot Made Simple: Setup a simple AI IT Support Agent with Copilot Studio

Welcome to Part 2 of our "Copilot Made Simple" series! In this video, I will guide you through building a powerful AI IT Support Agent using Microsoft Copilot Studio, designed to streamline your IT helpdesk operations. Learn how to create an intelligent agent that can troubleshoot user issues using natural language, provide self-help recommendations, and automatically escalate tickets to the right IT staff for quicker resolution. We dive deep into integrating Copilot Studio with the Microsoft Power Platform What you'll learn in this tutorial: 1. Setting up your Copilot Studio agent with natural language. 2. Grounding your agent's knowledge base using your own IT troubleshooting handbook (e.g., from SharePoint) for maximum accuracy. 3. Fine-tuning agent settings like "Deep Reasoning" and "General Knowledge" to ensure non-hallucinated responses. 4. Creating custom topics and using generative answers to provide effective self-help advice. 5. Implementing advanced routing logic with Power Fx to identify when self-help isn't enough and escalate issues appropriately. 6. Testing your IT support agent's capabilities. This video is perfect for IT professionals, low-code developers, and anyone looking to automate IT support with AI. If you're new to Power Platform, consider exploring Microsoft's free Power Up program mentioned in the video. Stay tuned for Part 3, where we'll explore giving our agent more skill sets and tools to perform actions like creating new data in Dataverse. Don't forget to Like, Subscribe, and hit the Bell for more Copilot and Power Platform tutorials! #CopilotStudio #PowerPlatform #AISupportAgent #ITSupport #MicrosoftCopilot #PowerFx #Dataverse #PowerAutomate #LowCode #AI #Automation #VentureMavenWill #CopilotMadeSimple #BuildAI #TechTutorial #MicrosoftAI