How To Handle Angry Customers | Prevent an Angry Customer from Becoming Abusive скачать в хорошем качестве

How To Handle Angry Customers | Prevent an Angry Customer from Becoming Abusive

Customer Service Speaker | How to Handle Angry Customers | Customer Loyalty Tips | De-Escalation Strategies What’s really at stake when a customer gets upset? In this video, Customer Service Speaker Jeff Mowatt shares a powerful real-life example that shows why handling angry customers the right way can make—or break—your brand’s reputation. You’ll learn why focusing on the cost of a single transaction is short-sighted, and how a simple service decision could either build lifetime customer loyalty or lead to nationally damaging PR. This lesson is a must for managers, team leads, and frontline staff in customer service roles. In this video: A real example of how mishandling a customer complaint went viral The high cost of ignoring long-term customer value Why front-line staff need more training—and more empowerment How to turn frustrating service moments into loyalty wins If you’re a manager or business owner looking to level up your team’s service mindset, this story-driven tip will stick. For more free tips, visit: https://JeffsBusinessTips.com Like, comment, and subscribe for more insights from a top customer service keynote speaker. subscribe to Jeff’s YouTube channel at    / @jcmowatt   for more insightful content. See you in the next video! #CustomerServiceSpeaker #DealingWithAngryCustomers #CustomerLoyalty #ServiceRecovery #EmpoweredEmployees #CustomerExperience #JeffMowatt #HandlingCustomerComplaints #CustomerServiceTraining Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, Alberta. Canada, T3C 3C5 1-800-JMowatt (566-9288) ABOUT CUSTOMER SERVICE & SALES SPEAKER, CUSTOMER SERVICE TRAINER, AWARD-WINNING BUSINESS SPEAKER, BUSINESS STRATEGIST, JEFF MOWATT: When it comes to customer service and selling expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Trusted Advisor Customer Service column has been syndicated and featured in over 200 business and on-line publications. With over 30 years as a full time professional speaker, Jeff knows how to engage a group. With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country.