How to set up Email-to-Case in Salesforce ||Salesforce Email-to-Case Setup Explained | Email-to-Case скачать в хорошем качестве

How to set up Email-to-Case in Salesforce ||Salesforce Email-to-Case Setup Explained | Email-to-Case

Email-to-Case is one of the most powerful foundational features in Salesforce Service Cloud, allowing support teams to automatically convert customer emails into trackable, actionable Cases. In this video, we walk through a complete, end-to-end setup of Email-to-Case in Salesforce Lightning, designed for Salesforce Admins, Service Cloud consultants, and support operations teams. You’ll learn not just how to enable Email-to-Case, but also how to configure it correctly for real-world support scenarios. 🔍 What You’ll Learn in This Video ✔ How to enable Email-to-Case and choose between Standard vs. On-Demand ✔ How to configure Routing Addresses and verify support inboxes ✔ Best practices for Case creation from inbound emails ✔ How to apply Case Assignment Rules and Auto-Response Rules ✔ How Email-to-Case works with Case Feed and Lightning Experience ✔ Common mistakes to avoid during setup ✔ Tips for scaling Email-to-Case with Queues and Omni-Channel This walkthrough is ideal if you are: Setting up Service Cloud for the first time Migrating from a shared inbox to Salesforce Cases Preparing for a Salesforce Admin or Service Cloud Consultant role Training support teams on email-based case intake By the end of the video, you’ll have a fully functional Email-to-Case configuration that ensures no customer email is missed and every inquiry is routed to the right team efficiently. 👍 If you found this helpful, like the video, subscribe for more Salesforce Admin tutorials, and drop your questions in the comments. #Salesforce #EmailToCase #ServiceCloud #SalesforceAdmin #SalesforceSupport #CaseManagement #CustomerSupport #SalesforceLightning #CRM #salesforcetutorial